Strategic Priority: Provide Excellence in Service
Be the best university-connected research foundation services provider in the country
Develop a culture of service excellence.
- Create and implement service standards.
- Increase staff awareness of the needs of our stakeholders.
- Ensure staff develop and maintain skill levels to effectively serve our stakeholders.
- Increase faculty satisfaction.
- Maintain professional and collegial attitudes in our interactions with our internal and external stakeholders.
- Continually improve the quality, convenience and timeliness of services and quality of programs.
Recruit highly qualified staff and provide an environment that encourages retention.
- Review and revise SDSU Research Foundation employee compensation programs.
- Maintain central staff turnover at better than acceptable industry standard.
- Establish a succession plan for all key positions.
Enhance employee morale.
- Periodically assess the perception of how employees feel valued and respected and address issues accordingly by including an evaluation of the assessment results.
- Create and implement ways to recognize central and project staff.
- Promote respect and civility in the workplace.
Promote professional development and encourage ongoing learning for all employees.
- Formalize principal investigator roles and responsibilities training.
- Train staff on CORE and Foundation mission statement.
- Provide technical and professional workshops for faculty and staff.
- Expand opportunities for employee orientation and mentoring.