Dealing with Difficult People
Date, Time & Location
- 01/21/10 – 12:00 pm – 1:00 pm, Gateway Center, 5250 Campanile Drive, Third Floor Conference Room 3520
Summary
Difficult people create problems. They make us feel angry, frustrated, and uncomfortable. Fortunately, the typical work group contains fewer than 10% difficult people, but somehow they create 50% of the problems. This workshop will first explore our own defensive behaviors that might contribute to difficult situations. Then various types of difficult personality styles will be discussed along with an explanation of why these individuals act the way they do. Finally, the facilitator will describe essential communication skills that will increase personal power and offer suggestions for dealing with each difficult type of individual.
This is a brown bag lunch so feel free to bring your lunch to enjoy during the presentation.
Audience
All SDSU Research Foundation Employees
Presenter
Vicki Vander Zwart with Horizon Health