Facilities - Frequently Asked Questions
To report non-urgent issues please email [email protected] with a detailed description of the work being requested, including building, suite or room number, and contact information. To report urgent items, such as water damage issues, please call 619-594-5761.
The request is written into a work order system which generates a work order and is assigned to a crew member. An email confirmation is sent to the original requester. Work orders are addressed and completed in order of priority (nature of issue) and in the order received. Some requests may require approvals, estimates, or other actions before a work order is fulfilled; these requests are referred to the appropriate facilities management staff for review.
The Facilities Planning and Management work order phone line, 619-594-5761, has 24-hour phone coverage. This line is monitored during normal weekday business hours from 8:00 a.m. to 4:30 p.m., and by an answering service at all other times. Emergencies threatening life or property should be reported immediately to SDSU Police at 619-594-1991.
The status of a work order may be checked by sending a request to [email protected] or by calling 619-594-5761.
For any urgent issue, please call 619-594-5761 right away. If outside of normal business hours, you will be directed to the after-hours answering service and a Facilities crew member will respond as soon as possible.
Some thermostats have locked set points and cannot be adjusted by suite occupants. However, most are not locked and can be adjusted. Setting the temperature 2 degrees higher or lower than actual room temperature will turn the heating or cooling on. Please avoid larger adjustments as they will not make the system work more quickly.
First, please check with your project or office manager, as they may have an HVAC zone plan you can refer to. If not, you may request one from Facilities Planning and Management at [email protected] or 619-594-5761.
Janitorial services are provided by an outside contractor and managed by our maintenance office. If you notice or experience any issues please contact us at [email protected] or 619-594-5761. Please contact us by phone to report urgent issues.
To reserve a conference room within SDSU Research Foundation space please contact the Facilities Planning and Management work order desk at [email protected], providing details regarding your date and time requested. You will receive an email within 48 hours confirming reservation if time slot is available, or declining if not. If you require an immediate reservation please call (619) 594-5761.
Please be advised that requests for reservations that are three (3) days or longer, or three separate meeting times, may require more time for confirmation and approval by Facilities management. Reservations may only be accommodated up to two months in advance. Please refer to the Conference Room Policy found on this website for further information.
Keys and access cards for SDSU Research Foundation space may only be requested by authorized individuals. Please submit a Key Request Form by email to [email protected] or call 619-594-5761.
SDSU Research Foundation is not permitted to provide access to people locked out of their room/suite, unless authorization is provided by the person’s direct supervisor and approved by Foundation management. For the safety of building occupants, please do not request access from vendors and/or contractors as they are directed to not provide access to anyone. If access is needed, please have the person’s direct supervisor contact the Facilities office at 619-594-5761.
Please report any lost or stolen keys, access cards, or remote gate openers to Facilities immediately at 619-594-5761. Replacement of keys, or re-keying at PI/Lessee’s request or when there is a security threat to a building(s), or portion thereof, may result in charge-back fees at cost for materials and services provided, or as determined by Facilities management. Individuals replacing a lost, stolen, or broken key or access card are required to submit a new Key Request Form to [email protected].
Please refer to the Key Issuance Policy and Key Request Form (Word Format, 400KB)* .
*Note: Documents in Word format (DOC) require Microsoft Viewer. Download Microsoft Word Viewer
Please contact your assigned TC (Telecommunication Coordinator) via our website, email [email protected], or call 619-594-5761, and our staff will be happy to direct you to the appropriate person.
We accept cash, check, and credit card payments. Our office can accept your payment from 8:00 a.m. to 4:30 p.m., Monday through Friday. Checks should be payable to “SDSU Research Foundation” and may be mailed to:
SDSU Research Foundation, Facilities Management
5250 Campanile Drive, San Diego, CA 92182-1999
Yes; please call 619-594-0276 and our team will be happy to assist you.
This service is not offered at this time. We suggest using your bank’s automatic bill pay service.
